Cancellation & Refund Policy

Last updated on 31-07-2025 15:21:10

R CUBE VENTURES AND INFRASTRUCTURES PRIVATE LIMITED believes in helping its customers as far as possible and has therefore adopted a liberal cancellation policy. Under this policy:

• Cancellations will be considered only if the request is made immediately after placing the order. However, the cancellation request may not be entertained if the orders have already been communicated to the vendors/merchants and they have initiated the shipping process.
• R CUBE VENTURES AND INFRASTRUCTURES PRIVATE LIMITED does not accept cancellation requests for perishable items like flowers, eatables, etc. However, a refund or replacement can be issued if the customer establishes that the delivered product quality was not satisfactory.
• In case of receipt of damaged or defective items, please report the issue to our Customer Service team. The request will be considered only after verification by the merchant. This should be reported within 2 days of receiving the product.
• If you believe the product received is not as shown on the site or not as per your expectations, you must report this to our customer service within 2 days of receipt. Our Customer Service Team will review the complaint and take an appropriate decision.
• For complaints regarding products with manufacturer warranties, please contact the manufacturer directly.
• In case any refunds are approved by R CUBE VENTURES AND INFRASTRUCTURES PRIVATE LIMITED, it will take 16–30 days for the refund to be processed to the end customer.